ONEVOC Shipping Policy

1. Delivery Areas

ONEVOC provides food delivery services within Deoli Rajasthan. We continuously expand our coverage, so please check our app or website for the latest delivery locations.

2. Delivery Time

• Estimated delivery times vary based on location, restaurant, and traffic conditions.
• Typical delivery time: 25 minutes.
• Delays may occur due to weather, high order volume, or unforeseen circumstances.

3. Delivery Charges

• Delivery fees are calculated based on distance and restaurant policies.
• Special discounts or free delivery may apply during promotions.

4. Order Tracking

• Customers can track their order status via our website or mobile app.
• Real-time updates will be provided, including order preparation and estimated arrival time.

5. Failed Delivery Attempts

• If the customer is unavailable or provides incorrect details, the delivery agent will attempt to contact them.
• If unsuccessful, the order may be canceled, and a refund will not be issued.

6. Quality & Freshness Guarantee

• We ensure that food is delivered fresh and in the best condition.
• If you receive an incorrect or compromised order, contact us immediately for a resolution.

7. Cancellation & Refund Policy

• Orders can be canceled within 5 minutes after placement.
• Once food preparation has started, cancellations are not allowed.
• Refunds are subject to our refund policy.

8. Contact Us

For any shipping-related queries, reach out to our customer support at:
📞 8949029357

📧 onevoc24@gmail.com